Moveworks is an enterprise AI platform focused entirely on automating employee service operations. Founded in 2016 and backed by substantial enterprise investment, Moveworks built one of the earliest production-grade conversational AI systems for IT support before the current wave of LLM-based agents. Today the platform combines its original NLU capabilities with modern large language models to handle the full spectrum of employee service requests across IT, HR, and operations.
The core product integrates with enterprise systems — ServiceNow, Jira Service Management, Workday, SAP SuccessFactors, Microsoft Active Directory — and deploys as a conversational interface in Slack or Microsoft Teams. Employees ask questions or make requests in natural language; Moveworks resolves them autonomously or routes them with full context to the appropriate human agent.
Key Features#
Enterprise System Integrations Moveworks ships with deep, pre-built connectors to the systems enterprises actually use: ServiceNow for ITSM, Jira for software operations, Workday and SuccessFactors for HR, Okta for identity, Azure AD, AWS IAM, and dozens more. These are not generic API connections — they include pre-built workflows for the most common actions in each system.
Intent Recognition at Enterprise Scale Moveworks has trained its models on millions of enterprise service interactions. Its intent classification covers 800+ IT and HR request types out of the box, which means significantly less custom training required compared to general-purpose platforms when deploying for employee service use cases.
Multilingual Support The platform supports 100+ languages with production-quality intent recognition, making it suitable for global enterprises running a single deployment across regions. This is a meaningful differentiator — most competitors offer translation as a post-processing step, not native multilingual intent modeling.
Creator Studio Moveworks' low-code builder lets IT and HR teams extend the platform with custom workflows, integrations, and business logic without engineering resources. Creator Studio uses a canvas-based interface for building new automation paths on top of the core platform.
Analytics and ROI Dashboard Moveworks provides detailed analytics on resolution rates, deflection from human agents, time-to-resolution, and cost savings. Enterprise buyers typically use these metrics to justify ROI in procurement conversations and track value post-deployment.
Pricing#
Moveworks uses annual contract pricing sold through an enterprise sales process. Key characteristics:
- No public pricing: Quotes are custom based on employee count, use cases, and deployment scope
- Typical range: Mid-market deployments (500–2,000 employees) typically start at $150,000–$500,000 annually
- Enterprise deals: Large enterprise (5,000+ employees, multiple use cases) contracts are commonly $500,000–$2M+/year
- Multi-year discounts: Moveworks typically offers discounts for 2–3 year commitments
This pricing puts Moveworks firmly in the enterprise software category. Smaller organizations should evaluate Microsoft Copilot Studio or ServiceNow Virtual Agent as lower-cost alternatives.
Who It's For#
Moveworks is the right choice for:
- Large enterprises (500+ employees) with high-volume IT and HR service request workloads
- Global organizations that need multilingual employee support across a single platform
- CIOs and IT leaders looking to reduce Level 1 IT support costs and improve employee experience
- Companies already standardized on ServiceNow, Workday, or Microsoft 365 where Moveworks' integrations provide immediate value
It is not suitable for small or mid-market companies due to cost, for teams needing general-purpose agent capabilities beyond IT/HR, or for organizations without an existing enterprise service management platform.
Strengths#
Deep enterprise system knowledge. The pre-built intent models and system integrations mean a significantly shorter time-to-value than general-purpose platforms. An enterprise with ServiceNow and Workday can have Moveworks handling common requests within weeks of deployment, not months.
Proven at scale. Moveworks has production deployments at companies with 10,000–100,000+ employees. The platform is hardened for enterprise-grade reliability, security, and compliance requirements.
Slack and Teams native experience. The employee-facing interface feels like a natural part of existing workflows rather than a separate portal, which drives adoption without change management overhead.
Multilingual without compromise. Most enterprise AI platforms treat multilingual as an add-on. Moveworks' native multilingual capability is a genuine differentiator for global organizations.
Limitations#
Cost is prohibitive for most organizations. The minimum effective deal size excludes the majority of companies from the platform. The ROI math only works for organizations with high-volume service request workloads.
Vertically narrow. Moveworks does one thing exceptionally well: IT and HR service automation. Teams wanting a general-purpose enterprise AI platform that handles finance, legal, customer service, and operations won't find that here.
Vendor lock-in risk. Deep integration with proprietary enterprise workflows creates switching costs. Moving off Moveworks requires recreating all custom automations in a new platform.
Related Resources#
Explore the full AI Agent Tools Directory for a comprehensive view of enterprise and no-code agent platforms.
Compare enterprise options: IBM watsonx profile and Microsoft Copilot Studio profile for alternative enterprise AI platforms.
For comparisons: Moveworks vs Microsoft Copilot Studio: Enterprise AI Agent Comparison and ServiceNow Virtual Agent vs Moveworks: ITSM AI Comparison.
Related reading: AI Agents for IT Operations: Enterprise Use Cases and Enterprise AI Agent ROI: How to Measure and Justify Investment.