What does Moveworks specialize in?

Moveworks is purpose-built for IT and HR service desk automation. It handles employee requests like software access, password resets, hardware procurement, onboarding, and benefits inquiries. Its deep integrations with ServiceNow, Jira, Workday, and similar ITSM platforms are the core of its value proposition.

What can you build with Relevance AI?

Relevance AI is a general-purpose AI agent builder. Teams use it for sales prospecting automation, marketing content workflows, customer support triage, document processing, research agents, and custom internal tools. Its visual builder and pre-built tool library make it accessible to non-technical business teams.

How long does Moveworks take to deploy?

Moveworks implementations typically run 3–6 months for large enterprises, including onboarding, integration configuration, knowledge base training, and pilot rollout. It is a substantial implementation project, not a plug-and-play tool.

Is Relevance AI self-serve or enterprise sales?

Relevance AI offers a free tier for exploration and self-serve paid plans starting around $19/month for individual users. Team and enterprise plans with additional credits, collaboration, and security features require direct sales engagement. The lower entry point makes it accessible to teams wanting to evaluate before committing.

Which platform has better integration depth?

Moveworks has deeper pre-built integrations for enterprise IT systems — ServiceNow, Jira, Workday, SAP, Okta, and similar platforms are first-class integrations with purpose-built connectors. Relevance AI integrates with a broader range of tools via API and a growing library of pre-built tool actions, but with less vertical specialization.

Can non-technical teams use these platforms?

Relevance AI is explicitly designed for non-technical users — its visual builder, pre-built templates, and no-code tool library allow business teams to create agents without engineering support. Moveworks requires IT team involvement for deployment and ongoing administration, though end-user interaction is conversational and requires no technical skill.

Woman presenting to audience in a modern office setting during a business meeting — Photo by Vitaly Gariev on Unsplash

Moveworks vs Relevance AI: Enterprise AI Agent Platform Comparison

Enterprise teams evaluating AI agent platforms in 2026 often encounter Moveworks and Relevance AI in the same shortlist, but they are solving different problems for different buyers. Moveworks is a purpose-built enterprise platform for IT and HR service automation. Relevance AI is a general-purpose no-code agent builder designed to be picked up by business teams without engineering involvement.

Understanding which problem you actually have — and who in your organization is owning it — is the most important factor in choosing between them.

This guide gives you a direct comparison of both platforms, a feature matrix, and a clear use-case framework for decision-making.

For general context on what these platforms are built on, see What Are AI Agents? and What Is an AI Agent Framework?.

Moveworks: Enterprise IT and HR Automation#

Moveworks is an enterprise AI platform founded in 2016, purpose-built to automate employee support for IT and HR departments. Its core product is an AI agent — called the Moveworks AI — that runs inside enterprise communication tools (Microsoft Teams, Slack) and handles employee requests autonomously.

The platform's core strength is vertical integration. Moveworks has deep, pre-built connectors to the enterprise software stack that IT and HR teams live in:

IT: ServiceNow, Jira Service Management, Microsoft Endpoint Manager, Okta, Active Directory, Duo, Zoom
HR: Workday, SAP SuccessFactors, ADP, Ceridian
Knowledge: SharePoint, Confluence, ServiceNow Knowledge, homegrown intranets

This integration depth is what makes Moveworks genuinely useful for enterprise IT — it does not just answer questions, it takes action: resetting passwords in Active Directory, granting app access in Okta, filing tickets in ServiceNow, or updating a Workday record on request.

Moveworks also provides enterprise-grade compliance features: SOC 2 Type 2, GDPR compliance, role-based access controls, and audit logging that regulated industries require.

What it costs: Moveworks pricing is not public and requires a direct sales conversation. Based on available market data, annual contracts for mid-size enterprises typically range from $150,000–$500,000+, with large enterprise deployments significantly higher. This is not a tool for teams without a substantial budget.

Deployment timeline: A typical Moveworks enterprise deployment runs 3–6 months. The implementation includes integration configuration, knowledge base ingestion, intent training, and a staged rollout. Organizations should budget for IT and HR program management time during this period.

Relevance AI: No-Code Agent Builder for Business Teams#

Relevance AI is an Australian AI company founded in 2020 that pivoted from data analytics to becoming a no-code AI agent builder. Its platform lets business teams create AI "Tools" (individual LLM-powered functions) and "Agents" (orchestrators that use tools to complete multi-step tasks) through a visual interface.

The platform's core strength is flexibility and accessibility. Where Moveworks has a fixed product trained on IT and HR use cases, Relevance AI gives teams a builder that works across any domain: sales, marketing, customer success, operations, finance.

Pre-built tool library: Relevance AI ships with hundreds of pre-built actions — web scraping, CRM lookups (Salesforce, HubSpot), email sending, document parsing, LinkedIn enrichment, and more. Business users can assemble these into agent workflows without writing code.

The result is faster time to value for teams that know what they need: a company can have a working sales prospecting agent live in a few days, versus the months required for an enterprise Moveworks deployment.

What it costs: Relevance AI has a free tier. Paid plans start at around $19/month for individuals and scale to $199/month for team plans. Enterprise plans with dedicated infrastructure, SSO, and advanced compliance controls require a direct sales conversation. The entry price is a fraction of Moveworks.

For a practical example of what Relevance AI-style custom agents look like in production, see AI Agent Examples in Business.

Feature Comparison#

| Dimension | Moveworks | Relevance AI | |---|---|---| | Primary use case | IT and HR service desk automation | General-purpose business process agents | | Target buyer | IT leadership, HR leadership | Business ops, revenue ops, marketing teams | | Builder interface | Pre-configured product, guided setup | Visual no-code agent and tool builder | | Technical requirement to deploy | High — IT team required | Low — business teams self-serve | | Pre-built integrations | Deep ITSM/HRM integrations (ServiceNow, Workday, Okta) | Broad business app library (CRM, web, docs, email) | | Custom integrations | Via API, requires IT | Via API builder, accessible to power users | | Deployment timeline | 3–6 months for enterprise | Days to weeks | | Pricing model | Annual enterprise contract | Self-serve SaaS + enterprise sales | | Entry price | $150K+/year (estimated) | $0 free tier, $19/month entry | | Compliance certifications | SOC 2 Type 2, GDPR, HIPAA-ready | SOC 2 Type 2, enterprise plans available | | LLM flexibility | Proprietary model stack | Multi-LLM (OpenAI, Anthropic, others) | | End-user interaction | Conversational (Teams/Slack) | Conversational, API, embedded interfaces | | Analytics and reporting | Enterprise dashboards, ROI tracking | Usage analytics, agent performance metrics | | Knowledge management | Enterprise knowledge ingestion | Document and URL-based tool training |

Integration Depth Comparison#

Integration quality is the key differentiator in enterprise AI agent selection. Both platforms connect to external systems, but with very different depth profiles.

Moveworks integration philosophy: Purpose-built connectors for each enterprise platform. Moveworks engineers a deep integration with ServiceNow that understands ServiceNow's data model, permission structure, and action types. This means the agent does not just read ticket data — it can create, update, escalate, and resolve tickets with the right field mappings and approval workflows. The same depth applies to Workday, Okta, Active Directory, and other core enterprise platforms.

Relevance AI integration philosophy: A broad library of general-purpose actions and API tools. The Salesforce integration, for example, allows an agent to query records, create contacts, and update fields — but without the deep workflow understanding that a purpose-built Salesforce native integration would have. For most use cases this is sufficient. For complex enterprise workflows with strict data governance requirements, it may require additional configuration.

For teams with Salesforce as a core system, see AI Agents Salesforce Integration. For HubSpot, see AI Agents HubSpot Integration.

Who Should Choose Moveworks#

Moveworks is the right choice for organizations where:

IT and HR service desk automation is the core objective. Moveworks is the market leader for this specific use case. No other platform has the same depth of ITSM and HRM integrations or the track record in large enterprise deployments.

Budget is not the primary constraint. The total cost of ownership — licensing, implementation, and ongoing management — is substantial. This is appropriate for large enterprises where the ROI from ticket deflection at scale justifies the investment.

Compliance and security requirements are strict. Regulated industries — financial services, healthcare, government — need SOC 2, HIPAA-readiness, and robust audit trails. Moveworks' enterprise compliance posture is well-established.

Long deployment timelines are acceptable. If your procurement and IT roadmap can accommodate a 3–6 month implementation, you get a platform purpose-built for the use case.

Moveworks is a poor fit for teams outside IT and HR, for organizations with limited IT budget, or for teams that need a working solution in weeks rather than months.

Who Should Choose Relevance AI#

Relevance AI is the right choice for organizations where:

Use-case flexibility is essential. If you need agents for sales prospecting this quarter and customer success automation next quarter, Relevance AI's general-purpose builder lets you build both without being constrained by a vertically-specialized product.

Business teams are leading the initiative. Revenue ops, marketing, customer success, and operations teams can build and own their own agents in Relevance AI without waiting on IT. This is a meaningful organizational advantage.

Speed to value matters. A working Relevance AI agent can be live in days. For teams with demonstrated urgency, this is far better than a multi-month implementation.

Budget is limited. The self-serve pricing model allows teams to start small and scale spend based on demonstrated value, rather than committing to a large enterprise contract upfront.

Relevance AI is a less compelling fit for teams that need deep ITSM integrations out of the box, organizations with very strict enterprise compliance requirements on day one, or IT departments looking for a recognized enterprise-grade IT service automation platform.

Building Custom Agents on Either Platform#

Both platforms support custom agent workflows, but with different approaches.

In Moveworks, customization happens through the Creator Studio — a visual tool for building custom workflows, automations, and integrations. This is powerful but requires IT involvement and follows Moveworks' model architecture.

In Relevance AI, customization is the core product. Every agent is built from scratch using the visual builder. Power users can write custom JavaScript or Python within tool definitions for advanced logic.

For teams that want maximum developer control rather than either platform's builder, open-source frameworks like LangChain remain a compelling option. See Build an AI Agent with LangChain for a developer-focused starting point.

Verdict#

The choice between Moveworks and Relevance AI is primarily a question of organizational context, not technical capability.

If you are an IT or HR leader at a large enterprise with a service desk automation mandate, sufficient budget, and a timeline that accommodates a proper implementation, Moveworks is the purpose-built platform for your problem. No other tool has its combination of ITSM integration depth, enterprise compliance posture, and track record at scale.

If you are a business operations leader, a revenue ops team, or an organization that needs flexible, cross-functional agent capabilities deployed quickly by non-technical teams, Relevance AI's accessibility and flexibility make it the stronger starting point.

Many large organizations will eventually run both: Moveworks for IT and HR, Relevance AI or similar tools for business function automation. The organizational maturity to manage multiple agent platforms comes later. For most teams, starting with the tool that matches the most urgent use case is the right move.

For a broader view of the platform landscape, see Best AI Agent Platforms 2026. To get started building your first agent, see Getting Started with AI Agents.